Copy of Frequently Asked Questions (FAQ)

All of the products sold here are created or printed on demand (POD). This means that when you place an order, the item has to be produced first (fulfillment time), and then shipped to your address (shipping time). Since some items are produced at different locations around the world, you may get some items shipped to you separately.

There are two groups of items that we sell:

  • Clothing and Accessories
  • 3D Printed Jewelry and Objects
Click here if you purchase only clothing and accessories Click here if you purchase only 3D Jewelry or objects Click here if you purchase both clothing, accessories, and 3D jewelry/objects

Domestic shipping (US and Canada)

  • Flat Rate (Standard) (3–4 business days after fulfillment)
  • Standard rate with CO2 offsetting (3–4 business days after fulfillment)

International shipping (US and Canada)

  • Flat Rate (Standard) (5–20 business days after fulfillment)
  • Standard rate with CO2 offsetting (5–20 business days after fulfillment)
  • Standard DDP (3–5 business days after fulfillment, up to 12 business days to the Atlantic region) Canada only
  • Express (1–3 business days after fulfillment)

International shipping (Europe)

  • Flat Rate (Standard) (5–20 business days after fulfillment)
  • Standard rate with CO2 offsetting (5–20 business days after fulfillment)
  • Standard DDP (3–7 business days after fulfillment) UK only
  • Express (1–3 business days after fulfillment)

The United States of America

Europe

  • Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
  • Denmark, Estonia, Faroe Islands, Finland, France
  • Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
  • Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
  • Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
  • Ukraine, Vatican City

All other countries and territories not mentioned above

Note we currently do not ship to the following countries:

  • Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria,

No, not always. We may split an order into multiple shipments for the following reasons:

Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately* are:

  • snapback hats, trucker hats, dad hats/baseball caps, and visors backpacks
  • mugs
  • stickers
  • pillows with stuffing
  • posters
  • framed posters
  • canvas
  • bean bag cases
  • water bottles
  • notebooks

Multiple shipment orders will have higher shipping costs than single shipment orders.

*Some of these products can be shipped together with other products, but they would still be charged the shipping fee as a single product.

The estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time.

Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time

Our fulfillment time average is 2–5 business days for all products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

  • Products being out of stock
  • Shipping-related delays like failed delivery attempts or service disruptions
If you haven’t received the order and it’s past its estimated delivery time, please allow at least two (2) more business days. If you still haven’t received your order, get in touch with us at info@MindDazzle.com and, we’ll check your order status, and let you know how to proceed.

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

Wait two (2) business days. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate - it’s not a guarantee.

If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Reach us by email at info@MindDazzle.com.

If your order is shipped from a production facility that's in a different country/region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

If you haven’t received your order or notice an issue with the products, reach out to our customer support team info@MindDazzle.com, and we’ll help you get it solved. Please read our Return Policy for more details.

  1. Any claims for misprinted/damaged/defective items must be submitted within fifteen (15) days after the product has been received. For packages lost in transit, all claims must be submitted no later than fifteen (15) days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
  2. If you notice an issue on the products, please let us know at: info@MindDazzle.com
  3. If an item is returned to one of our production facilities, it will be returned to the sender address listed on the packaging. Unclaimed returns get donated to charity after 30 days.
  4. Wrong Address - If a provided address is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  5. Unclaimed - Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment to customer's address (if and as applicable).
  6. Any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund). MindDazzle® Clothing waives all responsibility once the package is in the destination country as we do not have any jurisdiction over the postal system in international countries. The recipient is responsible for contacting their local postal service for any issues that arise after the package has landed in the destination country as well as for all taxes, customs fees, and brokerage charges.
  7. MindDazzle® Clothing does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
  8. Returned by Customer - Please contact us, before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at our discretion.

    Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within seven (7) consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

  9. Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
    1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
    2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore MindDazzle® Clothing reserves rights to refuse returns at its sole discretion.
  10. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Note: the addresses below are only for clothing and accessories product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender.
Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.
Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
Packages sent out from our Latvian facilities are automatically returned to Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia.
Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases)
Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan
Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil